brainstream.digital
Privacy Policy
This policy explains how Brain Stream Australia handles personal information collected through brainstream.digital. It covers what is collected, why, how long it is kept, and how you can ask for access or removal.
The site operator is Brain Stream Australia, Suite 1, Shop 1, 7F Parkes Street, Harris Park, NSW 2150, Australia. Questions about anything on this page can go to [email protected].
Information we collect
What arrives in our inbox when you get in touch, and what we deliberately do not ask for.
Enquiry form details
name, email, message
When you submit an enquiry through the contact form, we collect the details you provide, which typically include your name, email address, and the content of your message. That is the whole of it — we do not run a second intake step, and nothing is asked for that the message itself does not need.
Email correspondence
thread kept
If you contact us by email instead, we hold that correspondence in the mailbox it arrived at, in the same way any studio keeps its client threads. Project notes, scoping questions and scheduling messages all stay together so the conversation can be picked up again months later without asking you to repeat yourself.
Payment details
not collected here
We do not collect payment details through this website. There is no checkout, no card field, and no stored billing information on brainstream.digital. Project invoicing, where it applies, is handled separately outside the site.
Technical request data
standard server logs
Like most sites, the hosting layer records ordinary request information — the page requested, the time, and the approximate network origin. That data is used for keeping the site running and spotting abuse, not for building a profile of you.
How information is used
Enquiry details are used to respond to your message, to discuss a potential project, and to keep a record of the conversation. We do not use your information for unrelated marketing, and we do not sell or rent it to third parties.
Answering you
Your name and email exist in our records so a reply reaches you, and so follow-up questions about the same enquiry land in the right thread rather than starting over.
Scoping a project
If the enquiry turns into a build, the message content becomes the starting brief — what the app, site or store needs to do, and which parts of the work matter most to you.
Records and reference
Keeping the thread lets us recall decisions already made instead of asking you to explain them twice. We do not enrol you in a mailing list on the back of it.
If you ever want to know why a particular piece of information is held, ask and we will tell you plainly rather than pointing at a category name.
Cookies and analytics
The site may use cookies for basic functionality and, where enabled, for aggregate traffic measurement. Cookie behaviour is described in more detail in our Cookie Policy.
You can control cookies through your browser settings. Blocking them may change how parts of the site behave, but nothing on this page depends on you accepting a tracking cookie to read it.
Basic functionality
Small preferences that let a page remember a choice you just made, so the site behaves consistently while you move between pages.
Aggregate measurement
Where analytics are switched on, they report counts of visits and pages viewed. They are not used to identify you personally or to follow you to other websites.
Legal basis and consent
We process enquiry information because you have chosen to contact us and because it is necessary to respond to your request. Where consent is required for a specific use, we will ask for it separately.
Why we hold it
An enquiry only exists because you sent it. The record is kept to answer that message and to work out whether there is a project in it — nothing further is inferred from it.
When we ask again
If a new use came up that your original message did not cover, we would ask you about it directly rather than assume the first contact covered everything.
Retention
While the enquiry is live
kept for the thread
After the conversation ends
reasonable reference period
When you ask for removal
actioned on request
Enquiry records are kept for as long as needed to deal with your request and for a reasonable period afterwards for reference — usually so that a project paused and restarted does not begin from zero. If you would like your information removed, contact us and we will action the request unless we are required to retain it.
Sharing with third parties
We do not share enquiry information with third parties for their own purposes.
Service providers who support the website, such as hosting, may process data on our behalf under their own terms. That is a technical arrangement, not a licence to market to you.
What this means in practice
- Your message is not added to a purchased list, a reseller list, or an advertising audience.
- Hosting keeps the site online; it does not receive your enquiry as a customer record of its own.
- If a project needs a tool that touches your data, we name it before it is used.
Security
We take reasonable steps to protect information submitted through the site, including limiting access to enquiry records to people who need them. No method of transmission over the internet is entirely secure, and we cannot promise that information will never be intercepted.
That caveat is deliberate. It is more useful to you than a claim we cannot stand behind, and it is why we ask only for what a reply actually requires.
Your rights
Ask what we hold
summary on request
Request a correction
fixed and confirmed
Request deletion
actioned unless retention applies
To make a request, email [email protected]. Say which of the three you want and, if you can, roughly when you contacted us — that is usually enough to find the record. We will respond within a reasonable period.
Changes to this policy
We may update this policy to reflect changes in how the site operates — for example if a new enquiry route is added or analytics are switched on or off. The current version is always published on this page, and this page is the only place the live text sits. If a change affects what we hold about you or how long we keep it, the wording here changes too rather than being noted somewhere else.
Contact
Questions about this policy can be sent by email or by post. Both reach the same small team, so there is no separate queue to chase.
Post
Brain Stream Australia
Suite 1, Shop 1, 7F Parkes Street
Harris Park, NSW 2150, Australia
Privacy Policy · current version published on this page · Brain Stream Australia, 2026